Business Process Reengineering (BPR) is one of the key components or running a successful corporation. It’s vital that you understand the process and how to accomplish it to see continued success throughout your business for years to come. It’s also a key component in saving a failing business. If your business is on the downswing, taking an in-depth dive into BPR can save you from the pits of failure
It’s become key to adjusting to the digital age and corporations as large as the Veterans Affairs will use it to improve themselves. However, the concept isn’t an easy one to grasp and there is a lot of effort required to take your business to the next level through reimagining the core way you think of working.
So, what is BPR?
Simply put, BPR is reimaging the way organizations fundamentally think of how they work. It’s a business management strategy that aims at improving customer service and cut operating costs to help them thrive and be as efficient as possible.
This is done through a restricting of the entire organization. Often, this can be from the ground up. The idea is to take a holistic approach to business objectives and the processes related to them. By reimagining the process, you’ll be able to completely change the outcome rather than make small improvements in the current way that work is being done. It became popular in the business industry during the 1990s and has set itself as an industry standard that all large corporations will eventually, or continually, go through.
Normally, company workflows are targeted to increase the overall efficiency and productivity of the organization. You may also hear professionals refer to this as business transformation, business process change management, or business process redesign.
BPR isn’t a simple one and done task, there is a complex set of steps that you must work through to eventually accomplish the end goal of improving your business.
It should be noted that this process can require a lot of time and effort on the organization’s end. Reimagining the way an organization conducts work can be expensive and risky if the organization is on the brink of bankruptcy. Ideally, you should implement this restructuring while in a successful position, but it can be used to save a failing business as well if done correctly. Here are the steps.
Because you’re going to be restructuring the entirety of your organization’s workflow, you’re going to need everyone on board.
This can be difficult for a larger corporation. We all know the stubborn coworkers that refuse to believe that change is good. These people will be stuck in their ways and avoid change like the plague. The goal is to change the viewpoint of these people. You’ll need to convince them that making this change is imperative for the success of the company and that failure is entirely possible without change. If you’re a smaller business or a startup, this can be quite simple. You’ll realize that something needs to change and can begin the process almost immediately.
After you’ve identified the need for change within your work culture, it’s time to start the planning process.
To track success and incorporate changes that will be effective, you'll need to define your organization’s objectives in quantitative and qualitative values.
To define the objectives, you’ll need a team of experts has worked to define the areas your organization needs improvement the most in.
Part of BPR is going to be analyzing processes vs procedures. Try using a template to help the process move along smoother.
After you’ve defined the objectives and set goals for them, communicate these to other employees. Because you have everyone on board for these changes, you can start seeing immediate data sooner rather than later.
As you’re well aware, knowing the needs of your customer is one of the number one objectives every business and organization needs to take into account. The same is said for BPR.
This is because your redesign of business processes will take into consideration customer needs and work to give them more of a priority in the new process.
Consider the following:
Simply because you’re restructuring your current business processes doesn’t mean that all of the current frameworks your utilizing are bad. Taking a loot as existing processes will help you decide what’s working and what isn’t. You can also identify what needs you should be highlighting in your upcoming BPR plan.
Once you’ve taken your customer’s needs into account and understand your current business process, it’s time to formulate the redesign. You’ll need a team of BPR experts that work with your management team to create new workflow patterns and envision how work is done. These are typically presented in paper or digital formats and enacted in day-to-day work life.
This is where changes are written in stone and alternatives are selected for backup plans. Process design templates and process improvement templates can be handy during this time. Check out the provided links for templates that can assist you and save time in the planning stages of BPR. This may seem like a daunting task, but it’s not the most time-consuming process of BPR.
The most important and time-consuming part of the process will be implementing your redesign. This stage of the process is when process changes are taken into account and adjustments are slowly made throughout a long period. You’ll be tracking changes and you’ll likely continue to adjust processes until they’re fully optimized.
Finally, after you’ve done all your major changes, monitoring the new processes comes into play. By continuing to monitor how these new processes are being done, you can evaluate whether alternatives are necessary or a new restructuring is required. Not every new process will be the best and you should consistently note workflows and organizational structural issues that can be improved.
BPR comes with a slew of benefits for organizations that manage to complete the redesign. Overall, your business is going to be better off in the long term. Here are some benefits you can expect to enjoy.
By eliminating tasks and processes that are unproductive and waste time and effort, you’ll reduce the operational costs needed to keep your organization running at maximum efficiency. This can be done by reducing the overall amount of employees you currently pay, reorganizing teams and internal structures to complete tasks faster, accelerate the flow of information, and reduce human errors that will occur from time to time.
BPR will work to reduce fragmented work. Projects will be completed by those with knowledge and experience with them and increase the overall quality of what you’re offering. By eliminating those who aren’t as familiar with a process, you’ll be creating a higher quality work environment as well as deliverables. BPR will also establish clear ownership of the processes and the chain of command will have to be used less frequently. This added responsibility on the employee’s end will be improved on because work is now more easily measured and feedback can improve. This can also help increase the overall attitude and mentality of your employees. They’ll become more task-focused and take more pride in their work.
Business process reengineering can help optimize workflow and improve efficiency. Visualizing the business process models is imperative as it becomes easier to identify pain points. A process model helps maps out all of the parts of a process. Flow charts are often used to create process models whether it is mapping out a production process or career map for current employees.
Process reengineering can become unorganized quickly without a process model. Staff involved in the process being modified need to be a part of the modeling process. Management might not understand the intricacies of a particular process or where a process needs to be tightened up. Ideas from staff can often be extremely valuable during the brainstorming step of process modeling.
Testing the new processes created on a small scale is imperative. Making a huge change could impact another step in the process in a negative way. Testing and optimizing might have to be done multiple times to create the perfect process. Input from staff on changes is important as a change could seem great in theory but lacks when it comes to execution.
Process analysis involves mapping out a process then analyzing each component of the process. This analysis will help identify areas of improvement that determine which processes require reengineering. Process analysis not only can allow for better systems to be created, but it can also allow for processes to become scalable. Software often times can be of assistance in automating a part of the process that created a slowdown in the workflow.
Identifying and mapping out the process needs to be done first. Fully understanding a process and everything incorporated will allow for a problem to be identified. Monitoring the solution for a specific issue becomes paramount as some modifications could potentially end in a negative result. Streamlining of communication oftentimes is a huge process that needs engineering in plenty of organizations.
The importance of tracking changes and implementing small modifications cannot be understated. Too many process changes at once can make it difficult if not impossible to analyze the results of the change effectively.
Process design allows an organization to break down a large process into sections. Process reengineering refers to modifying processes that already exist. The current design could be wasting time or money of a company requiring the process to be reengineered with efficiency in mind.
Below are the different types of process design: